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Frequently Asked Questions

Medicine Hat is dedicated to providing you with hassle-free storage solutions.
Below are frequently asked questions for your information!
If you have other questions, please contact us.
Our staff have local knowledge so we are better able to serve you.

Is there a fee to book a storage unit?

No, reserving a unit is free!

Is there a deposit charged for a gate card or opener?

Nope! You can access the yard easily with our free cell phone app.

Is there a security deposit?

No security deposit is required.

What can I put in a storage unit?

You can store personal or business items, except for:
 Firearms, explosives
 Food (including pet food)
 Hazardous materials
 Living or dead things (plants, animals, etc.)
 Cash, legal documents
 Irreplaceable valuables
 Stolen property

What type of security and protection do you provide?

We have a barbwire topped fenced surrounding the property, a well-lit yard with video monitoring, security patrols, and monitored gated access.

What type of units do you have?

We have various sizes with easy drive-up access. Here’s a quick guide or use our storage
calculator to find the perfect size!
 5×10 – Dorm or bachelor suite
 10×10 – 1-bedroom apartment
 10×15 – 2-bedroom apartment or small house
 10×20 – 3-bedroom home (no garage)
 10×30 – 4+ bedroom home

What will fit into the different sized storage units?

A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.

What type of notice is required to vacate my storage unit?

Same-day notice (written or verbal) is fine—just let us know so we don’t keep charging rent.

What type of access do I have to my storage unit?

Daily from 6:00 AM to 11:00 PM via our free app.
Need assistance? Office hours are:
 Mon–Fri: 9 AM – 4:30 PM

 Sat (on call): 10 AM – 2 PM

How do I pay for self-storage?

 In person
 By phone
 Online through our website’s secure payment portal

Why don’t we offer 24-hour storage access?

For security reasons, we limit access. But if you have special circumstances (e.g., business needs), contact us — we can arrange after-hours access.

Can you live in a storage unit at our storage facility?

No, living on-site in a storage unit at the premises, is prohibited by law. Anyone found residing at our facility will be asked to leave immediately.

Are You New to Town? Where to Go..

New to Medicine Hat? It can be hard to find what to do in a new town or city. We have a few options

Eating out ~ Dining Ralph’s Pub and Steakhouse

Entertainment ~ Mr. E’s Solve-IT-Torium

Florist ~ Beryl’s Bloomers

Is there a fee to book a storage unit?

At Medicine Hat Storage there are no fees to book or reserve a storage unit.

Is there a deposit charged for a gate card or opener?

No gate card or opener required. We offer cell phone access to the yard.

Is there a security deposit?

No security deposit is charged at Medicine Hat Storage.

What can I put in a storage unit?

You can store your own belongings that typically include most household or business items provided they aren’t on our prohibited items list below. You may not store items that belong to another person.

Prohibited Items:

No Firearms, munitions or explosives
No Food (Including pet food)
Hazardous, noxious or toxic materials
Living (and dead) things (plants, animals etc.)
Money or personal/legal documents
Priceless and irreplaceable items
Stolen property

What type of security and protection do you provide?

We have a fully secure perimeter with barbed wire topped 6 foot chain link fence, security monitoring and yard lighting. Also, there is someone always on site during office hours. We also insist on hidden shackle locks on all our units.

What type of units do you have?

Our storage units are available in all sizes and are all on the ground floor. You can easily drive up to your unit for loading and unloading.

What will fit into the different sized storage units?

What type of notice is required to vacate my storage unit?

Same day notice either in writing or verbally at the office is all that’s required. Giving proper notice is important. If we are not aware that you have moved out we may keep charging you for the storage unit.

What type of access do I have to my storage unit?

Storage access hours are 6:00 am to 11:00 pm 7 days a week via our cell phone app. Office hours are Monday to Thursday 9:00am to 4:00pm, Friday 9:00am to 3:00pm, and Saturday 10:30am to 1:30pm.

How do I pay for self-storage?

We make paying for your storage unit as easy as possible. You can make your payment in person, over the phone, or through our website’s payment portal. We also give you the option to have your monthly payment debited from your credit card or bank account. For the security of our customers and for the safety of our staff we do not accept cheques, cash, or money orders.

Why don’t we offer 24-hour storage access?

For customer safety and the security of their items, we do not allow 24 hours access except in special circumstances. These special circumstances include situations like if you are a business or tradesperson that work extended hours. For these situations contact our office and we will set up special access permission on the gate app so you can start your day when you need to.

Can you live in a storage unit or your RV parked at our storage facility?

No. Living in a storage unit or an RV parked at a Storage facility is prohibited by provincial housing laws. Any person found living on the premises will be evicted to comply with the law and our insurance policy.

Are my belongings covered under your insurance policy?

As with all commercial building insurance our insurance only covers the buildings, not the contents. Why? The value of a building can easily be determined. Because tenants and tenants’ possessions are constantly changing our insurance company has no way of verifying the value of your possessions. We recommend that you contact your home or renter’s insurance provider and let them know you have possessions in storage and they will often insure your stored possessions for a nominal cost. If you are storing specific high value possessions (like antiques or collectables) we recommend that you make your insurance company aware of these special items to make sure you have the insurance coverage these items merit. Content insurance is a fantastic way to financially insure the items in your storage unit against unforeseen accidents such as fires, storms, break-ins, infrastructure failures, or other emergencies.