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Frequently Asked Questions

Medicine Hat is dedicated to providing you with hassle-free storage solutions.
Below are frequently asked questions for your information!
If you have other questions, please contact us.
Our staff have local knowledge so we are better able to serve you.

Is Medicine Hat Storage locally owned?

Yes! Medicine Hat Storage is a locally owned and operated self-storage company in
Medicine Hat, Alberta. Our team lives and works in the communities we serve, so we
understand local storage needs.

Is there a fee to reserve a storage unit?

No. Reserving a storage unit is always free. There are no booking or reservation fees.

Do I need a deposit for a gate card or opener?

No deposit is required. You can access the facility using our free mobile app on your
phone.

Is a security deposit required?

No. We do not require a security deposit to rent a storage unit.

How much does a storage unit cost in Medicine Hat?

Storage unit prices vary by size, availability, and season. For current rates and promotions, please visit our Rates page on our website or contact our office if you’d like help choosing the right unit.

Do you offer month-to-month rentals?

Yes. All of our storage units are rented on a flexible month-to-month basis with no long-
term commitments required.

Are there any hidden fees?

No. We believe in transparent pricing and do not charge hidden fees.

Do you offer discounts or promotions?

Yes. We regularly offer seasonal promotions and referral rewards. Ask our team about
current offers.

Can I rent a unit the same day?

Yes. Same-day storage rentals are available, subject to unit availability.

Do you sell boxes and packing supplies?

Yes. We sell environmentally friendly moving boxes and packing paper at our storage
facility, along with locks, mattress covers, bubble wrap, stretch wrap, and other moving
essentials.

Is there room for moving trucks and trailers?

Yes. Our facility is designed for easy access by moving trucks, trailers, and delivery
vehicles.

Who is allowed to access my storage unit?

Only you and the people you specifically authorize can access your storage unit. If you’d
like to add an authorized user, our team can update your account for a one-time
administrative fee. Don’t hesitate to contact our office for assistance.

Is your facility good for long-term furniture storage?

Yes. Our clean, dry, and secure units are ideal for long-term furniture and household
storage.

Do you offer business storage?

Yes. Many local businesses use our storage units for inventory, tools, equipment, and
documents.

What happens if I’m late on rent?

If you anticipate a late payment, please contact us as soon as possible. Our team will
work with you to help avoid service interruptions.

What items am I allowed to store?

You may store most personal and business items, except:
 Firearms, ammunition, or explosives
 Food or pet food
 Hazardous or flammable materials
 Plants, animals, or living things
 Cash or legal documents
 Irreplaceable valuables
 Stolen property
If you’re unsure about an item, please contact us.

How secure is your self-storage facility?

Our Medicine Hat storage facility includes:
 Fully fenced yard with barbed wire
 Bright LED lighting
 24/7 video surveillance
 Monitored gated access
 Security patrols
Your belongings are protected around the clock.

What storage unit sizes do you offer?

We offer a wide range of drive-up storage units in Medicine Hat to fit
household, business needs. Our most popular unit sizes include:
 5×10 – Ideal for a dorm room, small apartment, or seasonal items
 10×10 – Fits most one-bedroom apartments
 10×15 – Great for a two-bedroom apartment or small house
 10×20 – Suitable for a three-bedroom home or large furniture

 10×30 – Best for a four-bedroom home, business inventory, or vehicle storage
If you’re unsure which size is right, our online storage calculator and local team are
happy to help you choose the perfect unit.

How much notice is required to move out?

We accept same-day move-out notice by phone, email, or in person. Please notify us
before leaving your storage unit to avoid additional rent charges, and remember to take
your complimentary lock with you so our team knows your move-out is complete.

When can I access my storage unit?

Access is available daily from 6:00 AM to 11:00 PM using our secure mobile app.

What are your office hours?

Our office hours for in-person and phone support are:
 Monday–Friday: 9 AM – 4:30 PM
 Saturday (On Call or by Appointment): 10 AM – 2 PM
 During these hours, you can speak directly with a member of our local team.
Outside of office hours, you can contact us online or leave a message and we’ll
respond as soon as possible.

How can I pay for my storage unit?

You can pay your storage bill using any of the following methods:
 Online through our secure payment portal, available 24 hours a day
 In person during office hours
 By phone during office hours
All online payments are processed securely for your convenience. If you need any help
paying online, our friendly local team is happy to walk you through the process — just
contact our office for assistance.

Can I get 24-hour access?

After-hours access may be available for approved business or special circumstances.
Please contact our office to discuss your needs.

Can I live in a storage unit?

No. Living on-site is prohibited by law.

Still Have Questions?

Contact Medicine Hat Storage today to speak directly with our friendly local team. We’re
happy to help you find secure, affordable storage in Lacombe. You can reach us by
phone at 877-415-6576 or by email at medicinehatstorage@gmail.com.

Are You New to Town? Where to Go..

New to Medicine Hat? It can be hard to find what to do in a new town or city. We have a few options

Eating out ~ Dining Ralph’s Pub and Steakhouse

Entertainment ~ Mr. E’s Solve-IT-Torium

Florist ~ Beryl’s Bloomers

Is there a fee to book a storage unit?

At Medicine Hat Storage there are no fees to book or reserve a storage unit.

Is there a deposit charged for a gate card or opener?

No gate card or opener required. We offer cell phone access to the yard.

Is there a security deposit?

No security deposit is charged at Medicine Hat Storage.

What can I put in a storage unit?

You can store your own belongings that typically include most household or business items provided they aren’t on our prohibited items list below. You may not store items that belong to another person.

Prohibited Items:

No Firearms, munitions or explosives
No Food (Including pet food)
Hazardous, noxious or toxic materials
Living (and dead) things (plants, animals etc.)
Money or personal/legal documents
Priceless and irreplaceable items
Stolen property

What type of security and protection do you provide?

We have a fully secure perimeter with barbed wire topped 6 foot chain link fence, security monitoring and yard lighting. Also, there is someone always on site during office hours. We also insist on hidden shackle locks on all our units.

What type of units do you have?

Our storage units are available in all sizes and are all on the ground floor. You can easily drive up to your unit for loading and unloading.

What will fit into the different sized storage units?

A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.

What type of notice is required to vacate my storage unit?

Same day notice either in writing or verbally at the office is all that’s required. Giving proper notice is important. If we are not aware that you have moved out we may keep charging you for the storage unit.

What type of access do I have to my storage unit?

Storage access hours are 6:00 am to 11:00 pm 7 days a week via our cell phone app. Office hours are Monday to Thursday 9:00am to 4:00pm, Friday 9:00am to 3:00pm, and Saturday 10:30am to 1:30pm.

How do I pay for self-storage?

We make paying for your storage unit as easy as possible. You can make your payment in person, over the phone, or through our website’s payment portal. We also give you the option to have your monthly payment debited from your credit card or bank account. For the security of our customers and for the safety of our staff we do not accept cheques, cash, or money orders.

Why don’t we offer 24-hour storage access?

For customer safety and the security of their items, we do not allow 24 hours access except in special circumstances. These special circumstances include situations like if you are a business or tradesperson that work extended hours. For these situations contact our office and we will set up special access permission on the gate app so you can start your day when you need to.

Can you live in a storage unit or your RV parked at our storage facility?

No. Living in a storage unit or an RV parked at a Storage facility is prohibited by provincial housing laws. Any person found living on the premises will be evicted to comply with the law and our insurance policy.

Are my belongings covered under your insurance policy?

As with all commercial building insurance our insurance only covers the buildings, not the contents. Why? The value of a building can easily be determined. Because tenants and tenants’ possessions are constantly changing our insurance company has no way of verifying the value of your possessions. We recommend that you contact your home or renter’s insurance provider and let them know you have possessions in storage and they will often insure your stored possessions for a nominal cost. If you are storing specific high value possessions (like antiques or collectables) we recommend that you make your insurance company aware of these special items to make sure you have the insurance coverage these items merit. Content insurance is a fantastic way to financially insure the items in your storage unit against unforeseen accidents such as fires, storms, break-ins, infrastructure failures, or other emergencies.