We’re Here To
Help You Figure
Things Out

We’re Here To
Help You Figure
Things Out

Frequently Asked Questions

Medicine Hat is dedicated to providing you with hassle-free storage solutions.
Below are frequently asked questions for your information!
If you have other questions, please contact us.

At Medicine Hat Storage there are no fees to book or reserve a storage unit.

No gate card or opener required. We offer cell phone access to the yard.

No security deposit is charged at Medicine Hat Storage.

You can store your own belongings that typically include most household or business items provided they aren’t on our prohibited items list below. You may not store items that belong to another person.

Prohibited Items:

  • No Firearms, munitions or explosives
  • No Food (Including pet food)
  • Hazardous, noxious or toxic materials
  • Living (and dead) things (plants, animals etc.)
  • Money or personal/legal documents
  • Priceless and irreplaceable items
  • Stolen property

We have a fully secure perimeter with barbed wire topped 6 foot chain link fence, security monitoring and yard lighting. Also, there is someone always on site during office hours.

Our storage units are available in all sizes and are all on the ground floor. You can easily drive up to your unit for loading and unloading.

A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.

Same day notice either in writing or verbally at the office is all that’s required. Giving proper notice is important. If we are not aware that you have moved out we may keep charging you for the storage unit.

Storage access hours are 6:00 am to 11:00 pm 7 days a week via our cell phone app. Office hours are Monday to Thursday 9:00am to 4:00pm, Friday 9:00am to 3:00pm, and Saturday 10:30am to 1:30pm.

We make paying for your storage unit as easy as possible. You can make your payment in person, over the phone, or through our website’s payment portal. We also give you the option to have your monthly payment debited from your credit card or bank account. For the security of our customers and for the safety of our staff we do not accept cheques, cash, or money orders.

For customer safety and the security of their items, we do not allow 24 hours access except in special circumstances. These special circumstances include situations like if you are a business or tradesperson that work extended hours. For these situations contact our office and we will set up special access permission on the gate app so you can start your day when you need to.

No. Living in a storage unit or an RV parked at a Storage facility is prohibited by provincial housing laws. Any person found living on the premises will be evicted to comply with the law and our insurance policy.

At Medicine Hat Storage there are no fees to book or reserve a storage unit.

No gate card or opener required. We offer cell phone access to the yard.

No security deposit is charged at Medicine Hat Storage.

You can store your own belongings that typically include most household or business items provided they aren’t on our prohibited items list below. You may not store items that belong to another person.

Prohibited Items:

  • No Firearms, munitions or explosives
  • No Food (Including pet food)
  • Hazardous, noxious or toxic materials
  • Living (and dead) things (plants, animals etc.)
  • Money or personal/legal documents
  • Priceless and irreplaceable items
  • Stolen property

We have a fully secure perimeter with barbed wire topped 6 foot chain link fence, security monitoring and yard lighting. Also, there is someone always on site during office hours.

Our storage units are available in all sizes and are all on the ground floor. You can easily drive up to your unit for loading and unloading.

A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.

Same day notice either in writing or verbally at the office is all that’s required. Giving proper notice is important. If we are not aware that you have moved out we may keep charging you for the storage unit.

Storage access hours are 6:00 am to 11:00 pm 7 days a week via our cell phone app. Office hours are Monday to Thursday 9:00am to 4:00pm, Friday 9:00am to 3:00pm, and Saturday 10:30am to 1:30pm.

We make paying for your storage unit as easy as possible. You can make your payment in person, over the phone, or through our website’s payment portal. We also give you the option to have your monthly payment debited from your credit card or bank account. For the security of our customers and for the safety of our staff we do not accept cheques, cash, or money orders.

For customer safety and the security of their items, we do not allow 24 hours access except in special circumstances. These special circumstances include situations like if you are a business or tradesperson that work extended hours. For these situations contact our office and we will set up special access permission on the gate app so you can start your day when you need to.

No. Living in a storage unit or an RV parked at a Storage facility is prohibited by provincial housing laws. Any person found living on the premises will be evicted to comply with the law and our insurance policy.

As with all commercial building insurance our insurance only covers the buildings, not the contents. Why? The value of a building can easily be determined. Because tenants and tenants’ possessions are constantly changing our insurance company has no way of verifying the value of your possessions. We recommend that you contact your home or renter’s insurance provider and let them know you have possessions in storage and they will often insure your stored possessions for a nominal cost. If you are storing specific high value possessions (like antiques or collectables) we recommend that you make your insurance company aware of these special items to make sure you have the insurance coverage these items merit. Content insurance is a fantastic way to financially insure the items in your storage unit against unforeseen accidents such as fires, storms, break-ins, infrastructure failures, or other emergencies.

Secure your storage space
today with these
3 easy steps!

Step 1

Determine your storage needs with our online calculator.

Step 2

Book your space online
or in person.

Step 3

Live with peace of mind.